You may already find the answer to your question on our help pages . Click here to visit our help page for the application and NAILD products .

If you still have a question, feel free to contact us at any time.

How can I contact you?

Hope you found the answer you were looking for. If not, we are available for you 5 days a week . You can send us an email (service@naild.de) or contact us via live chat (Mon-Fri 09:00-17:00) or a social network (@Instagram). Simply select one of the options below to get in touch with us.

You can find our shipping costs here: https://www.naild.de/policies/shipping-policy

As soon as we have received your order, you will receive an order confirmation with the expected delivery date.

We will send you a shipping confirmation email as soon as your order has left our warehouse and been passed on to the delivery partner. If your shipment was sent using a trackable service, you will find a tracking link in the shipping confirmation. Please also check your spam folder if you haven't received it.

You can exercise your right of withdrawal 14 days after receiving your order. You can find further information about cancellation in our general terms and conditions and in our cancellation conditions .

We do not include a return label or paper with your package. The customer is responsible for the return shipping. So that we can allocate your shipment, it is good if you print out and enclose the letter enclosed in the right of withdrawal.

All returned items will be inspected upon arrival at our warehouse. If an item has a hygiene seal but arrives already opened, damaged or otherwise in an unacceptable condition, it may be refused and we may have to return it to you.

Please note that NAILD products have a hygiene seal and there will be no refund if the seal is damaged or removed. Please contact our customer service in advance: service@naild.de

It usually takes 1-3 working days for us to receive and process your return.

Many of our discount codes and savings campaigns are tied to a minimum order value or purchase quantity. This minimum order value or minimum purchase quantity must be reached so that the discount code can be applied to the order.


If you place an order using a discount code, but then return an item from your order, thereby reducing the total cost of your order, this will result in the conditions for using the code no longer being met. This is because the total value of your order is now below the minimum order value or minimum purchase quantity. This may result in us adjusting the amount you are refunded for the returned item, or no refund at all.

Can you give me an example of how my refund is adjusted?

Here is an example of how a refund might be adjusted:

Code: 25% discount from 5 items

Purchase quantity of your order: 5 items (€52 with discount)

Items returned: 4 items

Since the returned item lowers the minimum purchase of your purchase (from 5 items to 1 item), the minimum order value for the discount campaign (in this case 25%) will no longer be reached. For this reason, the refund will be adjusted to reflect this. This means that the €17 discount you received through the discount code will be removed. This means that in this case you will be charged the original price for the item you kept and a lower amount will be refunded to you.

The same applies to shipping costs. If your return is less than the amount that was valid for free shipping, the shipping costs will be charged for a return, because even then the conditions for free shipping no longer come into force and the terms and conditions for free shipping are no longer valid .

Don't worry - we'll help you solve the problem!

If you receive an item that you did not order, please send it back to us. You will receive a return label for this. Please contact our customer service immediately: service@naild.de

We'll issue a refund for you once the item reaches our warehouse.