Many of our discount codes and savings campaigns are linked to a minimum order value or a minimum purchase quantity. This minimum order value or minimum purchase quantity must be reached in order for the discount code to be applied to the order.
WHAT HAPPENS IF I RETURN MY ORDER PLACED WITH A DISCOUNT CODE OR BARGAIN PACK?
If you place an order using a discount code, but then return an item from your order, thereby reducing the total cost of your order, the conditions for using the code will no longer be met. This is because the total value of your order is now below the minimum order value or the minimum purchase quantity. This may result in us adjusting the amount refunded to you for the returned item, or no refund at all.
Can you give me an example of how my refund will be adjusted?
Here is an example of how a refund might be adjusted:
Code: 25% discount from 5 items
Purchase amount of your order: 5 items (52€ with discount)
Items returned: 4 items
Since the returned item lowers the minimum purchase of your purchase (from 5 items to 1 item), the minimum order value for the discount campaign (in this case 25%) is no longer reached. For this reason, the refund will be adjusted to reflect this. Thus, the €17 discount you received through the discount code will be removed. This means that in this case you will be charged the original price for the item you have kept and you will be refunded a lower amount.
The same applies to the shipping costs. If your return is less than the amount that applied for free shipping, the shipping costs will be charged for a return, because even then the conditions for free shipping will no longer apply and the general terms and conditions for free shipping will no longer apply .